[frequently asked questions]
Please read the following to answer any questions you may have. If you still have questions, please contact us using the contact page.
Can you make this cake in this photo?
All cakes are made to order. You can browse our portfolio or we can design something unique for you. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as our interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.
Do you offer cake tastings?
We only provide cake tastings for wedding cakes at this time. At the time of booking your consultation, please mention if there are any flavors (up to three) you would like to sample. There is a charge for Cake Tasting, which is $20, and will be credited to your order if your order is more than $200.
How much do your cakes cost?
Our cake prices begin at $5/serving for a basic cake with basic buttercream and go up depending on flavor, decoration, carved cakes, special requests, etc. Typically, you should plan to spend between $5-$8/serving for wedding cakes and about $3.75/serving for celebration cakes. Our standard cake serving sizes are 1"x2"x4" high. Cake serving sizes are estimated. Speciality cakes, carved cakes and method of slicing may affect the total serving number. Customer understands and accepts these terms, and must order their products accordingly after having considered these variables. We provide cake cutting guides (except carved cakes) with all our orders for you to follow to get the ordered servings.
How soon before should I order a cake/desserts?
• Two-week notice for celebration cakes, secured with deposits.
• A two-month notice is needed for wedding cakes, secured with deposits.
Sometimes we might be able to accommodate a cake at shorter notice depending on our schedule and the design of your cake and the availability of the date, so please contact us to discuss.
Do you need a deposit?
All deposits become due to once you have placed, checked and confirmed the details of your order. We will hold your date no later than one week after booking. After this time, your date is not guaranteed and will still be available to other customers. We will not treat your order as accepted until your deposit has been received.
• All celebration cake orders require a non-refundable deposit of 50%. Short notice orders that are placed within seven days of the collection date are an exception to this and must be paid in full on ordering. The final balance for your celebration cake is due no later than one week (seven days) prior to your event.
• For wedding cakes, a non-refundable deposit of 50% is required to secure your order. Short notice orders placed within one month of the wedding date are the exception to this; they should be paid in full at the time of ordering. Final payment for your wedding cake is required no later than two weeks (14 days) before your collection/delivery date.
We will not release your cake to you until payment has been received in full. We accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order, deposits paid are strictly NON-REFUNDABLE. In the unlikely event that we need to cancel your order, any deposits paid will be FULLY REFUNDED. Reasons we may need to cancel - death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member. We will do our best to contact or recommend another baker to assist in making your cake.
Please note, if full payment is not received 14 days (wedding cake) or 7 days (celebration cakes) before the delivery, collection and set-up date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the deadline you try to make payment, we reserve the right to refuse your trade in all cases with complete loss of your 50% deposit.
I want to change/add something/the design on my order.
Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us of any changes required to your original order. We will try and accommodate any changes where possible. We cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required.
Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note we are unable to make any changes within four days of the delivery/collection date for celebration cakes or within one week of the wedding date.
I changed the day of my party. Can I get my cake on the new day instead?
If, for any reason you need to re-arrange your occasion date, we will try our best to accommodate these changes at no additional charges; provided sufficient notice is given and that we can offer a cake for the re-arranged occasion date. We will do our best to accommodate your order but CANNOT GUARANTEE to be able to do so. If we are already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in mind when ordering, as any monies paid are non-refundable and non-transferable. We highly suggest that you take out wedding insurance to cover all eventualities.
What time can I pick up my order?
Prior arrangement is required to collect all orders within a time slot mentioned in your order form. A signature is needed for cake collection, confirming that you have received your order in good condition and as specified. We will not accept liability for any damage sustained to the cake once it has been collected and signed for.
Do you deliver?
Delivery should be arranged at the time of ordering or as soon as possible afterwards.
• Delivery is free on all orders over $100 within a 10-mile radius of my business and $1 per mile after that. Distances are calculated using Google maps.
• A delivery charge of $5 applies to all orders under $100 within a 10-mile radius of my business and $1 per mile after that. Distances are calculated using Google maps.
It is your responsibility to ensure that you have provided correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should we have to wait to gain entry, you will be billed for the time at a rate of $15 per hour. If no-one is available to receive the cake at the agreed delivery time, your order will be returned to our kitchen and we will contact you to arrange an alternative delivery time; for which a charge will be payable. Sweet Cheats Cakes accepts no responsibility for any loss or consequential loss incurred by the customer as a result.
Do you set up the cake?
If you've opted to have your cake delivered, which is HIGHLY recommended for any cake with more than two tiers, there is an additional setup fee. While we try to ensure that your cake is presented looking it's very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding around the cake is not in our control. Please ensure, the 'cake presentation table' is stable, level and sturdy enough to hold the cake. A large six tier wedding cake can weight up to 15 1/2 pounds. Please also remember that chocolate covered cakes can melt under extreme conditions. If the cake is to be set up by the venue staff, we will leave instructions on how the cake is to be displayed and obtain a signature to verify that we have done so. Once the cake is delivered or collected, set-up, and signed for we are not responsible for any interference or damage to the cake.
Is everything on my cake edible?
Your order may contain some non-edible items such as ribbons, flower or feather holders or wires in sugar flowers. On delivery, We will make the recipient aware of any non-edible items that must be removed before the cake is sliced and served.
Can you add fresh flowers to my cake?
We can supply fresh flowers for your cake, or your florist can do so. We can liaise directly with your florist and arrange with them to supply the flowers at the venue, ready for setting up the cake. Please note that some flowers as not suitable for use on cakes. It is your responsibility to ensure that the flowers you chose are safe to come into contact with food. There is an additional cost if we are to provide the fresh flowers for your cake.
I have a food allergy.
Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your cake will be free from all nut traces. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts. It is your responsibility to inform your guests of this allergy information. We shall not be held liable for any allergic reaction resulting from consumption of the cake.